Frequently Asked Questions | Mesa, AZ

Appointments & Costs

Q: Is there a difference in cost for illness/urgent care visits?

No. Exam/Visit Fees are the same for wellness, illness, or urgent visits.

Q: Are you accepting new patients?

Yes, we welcome new patients.

Q: Do you offer walk-in care?

Yes, and if you can, calling ahead will help us prepare for your pet.

Q: Are you low-cost?

We provide quality care at average local rates while ensuring fair compensation for our staff.

Q: What payment methods do you accept?

Cash, Credit/Debit, CareCredit, and ScratchPay. Checks are not accepted.

Q: Do you accept payment plans?

We partner with CareCredit and ScratchPay to provide financing options.

Vaccinations & Preventive Care

Q: Do I have to pay an exam fee for every vaccination?

Yes, each vaccine visit includes an exam to ensure your pet is healthy for immunization.

Q: Do you offer vaccine packages?

We provide personalized vaccination plans. Puppy/kitten booster series may receive a discount with scheduled follow-ups.

Q: What are your recommended vaccines?

Dogs: Rabies, DAPP, Bordetella, Leptospirosis, Canine Influenza as needed.
Cats: Rabies, FVRCP, FeLV for kittens or at-risk adults. Guidelines follow AVMA, AAHA, and FelineVMA.

Dental & Surgical Care

Q: Do you offer dental cleaning?

Yes. Includes pre-anesthetic bloodwork, full-mouth radiographs, and cleaning. Extractions or gum treatments may cost extra. Pre-dental exam required.

Q: Do you perform spay and neuter procedures?

Yes, including pre-anesthetic bloodwork.

Q: What non-elective surgeries do you perform?

Soft tissue procedures like foreign body removal, bladder stones, mass removals, amputations, enucleations, and cherry eye corrections.

Q: What does blood work cost?

Varies by pet. Costs are reviewed after the exam and before testing.

Routine & Outpatient Services

Q: Do you do anal gland expressions and nail trims?

Yes, for established patients. New patients need an exam first.

Q: Do you see fearful and/or anxious pets?

Yes, we use low-stress handling, treats, positive reinforcement, and sometimes medication.

Q: What are your standard diet recommendations?

Balanced commercial diets suitable for age, size, and activity (Purina, Royal Canin, Hill’s). Other AAFCO/WSAVA-approved diets are also acceptable.

Travel & Health Certificates

Q: Can you provide health certificates for travel?

Yes.

Interstate: https://www.aphis.usda.gov/pet-travel/state-to-state.

International: https://www.aphis.usda.gov/pet-travel/us-to-another-country-export (International travel requires at least 30 days of planning)

Emergency & Specialty Care

Q: Are you an Emergency Hospital or open 24 hours?

No, we see non-life-threatening urgent care cases. We are open Monday–Saturday.

Q: Is Urgent Care different than Emergency Care?

Yes, urgent pet care is for non-life-threatening issues. For example, we treat ear infections, skin issues, eye irritation, vomiting, limping, minor cuts, etc.

Q: Can dogs and cats get Valley Fever?

Yes. Dogs are more commonly affected. Symptoms include: coughing, fever, lethargy, appetite loss, and lameness. For cats, symptoms may include: skin lesions and weight loss.

Early diagnosis improves outcomes. https://vfce.arizona.edu/

Frequently Asked Questions (FAQ)